Your booking

On check-in day, you can access your suite from 4:00 p.m. Check-out is at 11:00 a.m.

If you wish an earlier check-in or delay your departure time on check-out day, contact us and we will do our best.

You can find the maximum allowed capacity and the number of beds available on each apartment card. This maximum capacity refers to adults and children –  regardless of age – , and you cannot exceed it.

Pets are not allowed.

Resting time is set from 10:00 p.m. to 10:00 a.m.

Smoking is forbidden both in the suite and in common areas. The penalty for non-compliance with this rule is 300€, which we will deduct from the bank card used for the payment.

Please, note that not complying with any of these conditions may result in the immediate abandonment of the suite. The traveler may not request compensation or indemnification for the execution of this measure and will be obliged to pay any outstanding rent, if any.

You can cancel or change the length of stay through our website or by writing an email. We do not accept cancellations or changes by telephone.

If you want to change the dates of a future reservation, contact us, and we will give you the best possible solution. Please note that changing the dates supposes a new stay, applying the cancellation conditions.

If, for reasons beyond our control – breakdowns, floods, fires, or any other cause of force majeure – , we cannot offer you the agreed apartment, we will change it for another of similar characteristics. If you do not like the proposed accommodation, you may cancel your reservation. You will obtain a refund of the amount you have paid, except, if applicable, the corresponding part to the rental period that has been used. FeelFree assumes no further liability for total or partial cancellation of the stay.

It is not possible to modify the dates of a stay, service, or experience within the penalty period indicated in the booking confirmation.

In the event of a no-show and without having canceled the reservation, there will be no right to any refund for the amount of the stay or contracted services.

We recommend purchasing travel insurance. In case of cancellation of a reservation at one of our accommodations, even due to force majeure, the cancellation conditions established by FeelFree will apply.

As a traveler, you have 24 hours to exercise your right of withdrawal from the moment the reservation is processed in our system, without needing to justify your decision and without any penalty, except for the costs of refunding the amount paid, if any.

In the event of a cancellation of the stay and/or contracted services, FeelFree will always apply the accepted cancellation conditions.
In case of cancellation, the refund, if applicable, will be made in euros. If the amount has been paid in another currency, the exchange rate difference may result in a cost to the traveler.

These conditions apply to bookings made directly with FeelFree. If your reservation was made through another booking channel, the cancellation policies that apply will be those indicated by the channel where the reservation was made.

FeelFree reserves the right to apply special cancellation conditions or withdraw access to the services offered in case the traveler does not make proper use of the content and services provided by the company, damaging or impeding their normal operation.

Any modification to the established price, before the selection of dates, is considered an offer. These offers can only be effective by booking directly with FeelFree through our website, email, or phone.

These offers are not cumulative with other offers. Each specific offer may have additional conditions to those mentioned above (duration, particularities, dates, etc.) that will be described in each case.

We offer a daily cleaning service, which includes the beds, floors, and bathroom (it doesn’t include the kitchenette or the kitchen items). Remember that if the suite is occupied, we will not be able to clean it.

To reduce the consumption of water and chemicals from the laundry, we change sheets and towels every four days. If you want us to change them earlier, contact us to inform you about the cost and arrange the change days with you.

Our guest service is available 24/7 by phone (T. +34 943 563 654) for anything you need before, during, or after your stay. We also have an office in San Sebastián, in case you would like to visit us during office hours:

Peña y Goñi 3, ground floor
20002 San Sebastián

Due to limited storage space, we can only maintain forgotten items for one week. If you forget something in the apartment when you leave, contact us as soon as possible in order to return it to you.

Consumers residing in Spain or any European Union Member State can resolve their consumer disputes with FeelFree through the European Union’s online dispute resolution platform. If needed, you can access it by clicking on the bold text below:

Online dispute resolution

FeelFree reserves the right to apply special cancellation conditions or withdraw access to the services offered if the traveler does not make an appropriate use of the rental and/ or the services provided by the company, thereby damaging or hindering their regular operation.